TMCnews Featured Article
July 15, 2011
Cloud Recording Solution Delivers Value in the Contact Center
By Susan J. Campbell, TMCnet Contributing Editor
Call recording has long proven to be an effective tool for monitoring quality and capturing valuable information for training opportunities. As more and more companies are moving their operations to the cloud, there is a growing demand for cloud recording. OrecX is one developer that is jumping on these opportunities and developing powerful solutions.
This recent YouTube (News - Alert) video highlights OrecX as a software developer focused on the notion that recording calls should be affordable and reliable. In fact, this belief led to the founding of the company. Since 1987, OrecX has been working to create call recording software to help businesses achieve vital goals attached to business call recording. The company’s most recent developments have been in cloud recording.
As OrecX believes this software does not need to be costly to be highly effective, the company offers a full feature call recording platform that is 30 percent-70 percent less expensive than its competition, allowing companies to spend their savings growing their business. By design, the software is simple to install, use and maintain.
OrecX develops call and cloud recording tools specifically for call centers and is proud to introduce its latest, OrekaTR, to record voice conversations for compliance, performance and risk. This software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (News - Alert), a global business communications provider.
The application has been compliance-tested by Avaya for compatibility with Avaya Communications Manager AES 5.1.2 using TSAPI/JTAPI. With the widespread adoption of the Avaya platform in a number of different contact centers and other organizations, this compatibility in cloud recording is essential to ensure industry-wide acceptance.
OrecX is continuing to drive its value in the market by focusing on technologies that are important to customers today. The company’s latest release, the OrekaTR is a demonstration of that commitment. At the same time, this solution extends the company’s power in the market to capitalize on additional opportunities and grow its share.
To extend value to the customer base, OrecX offers customers a 100 percent satisfaction guarantee along with a 30 day free trial. OrecX is so convinced that customers will be pleased, the company invites them to set the application according to their specifications and test it during peak call loads.
Those interested may submit an email to: firstname.lastname@example.org or may call 312-895-5292.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Chris DiMarco