Homeloans Management Limited (HML) has selected IBM (News - Alert) Software to improve business processes across its credit management, call center and for all customer mortgages.Officials with IBM said that the business process management (BPM) software and services from the company would help HML to optimise business performance by discovering, documenting, automating, and continuously improving business processes to increase efficiency and reduce costs.
“IBM Lombardi Edition has been crucial to our business in meeting FSA requirements and in helping to reduce customer complaints substantially,” said Niki Quick, manager of business process management (BPM) for HML, in a statement.
Quick said that the IBM software very quickly uncovered that thousands of customers had not been contacted in over a year and the company is now able to meet service level agreements across all accounts and help customers to get more quickly out of arrears which is ultimately the aim of the company.”
IBM WebSphere Lombardi Edition is part of the IBM WebSphere portfolio of business software. IBM has named WebSphere as one of the top innovations in its 100 year history as part of IBM's Centennial celebration.
Launched in 1998, the rise of WebSphere–beginning with WebSphere Application Server–parallels the evolution of the Web itself from static pages, sites and content to today’s landscape of dynamic services, programs and real-time processing of all kinds of data and media.
Among application servers, WebSphere has been a key driver in transforming the Web into a platform for business computing. Today more than 100,000 companies worldwide use WebSphere and more than 10,000 companies build applications that work with WebSphere products.
“Smart companies such as HML are looking for ways to work more efficiently for savings and growth,” said Phil Gilbert, vice president, IBM WebSphere BPM Software.
Gilbert said that key business functions that took months can now be processed in a matter of minutes to the delight of employees, customers and regulators.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Juliana Kenny