Vodafone Iceland has selected hosted call recording solution from CTI (News - Alert) Group, a developer of telecommunications solutions for fixed, mobile and converged communications.
CTI’s SmartRecord carrier-grade call recording solution will enable Vodafone Iceland to record telephone conversations on its next generation IP multimedia BroadSoft (News - Alert) BroadWorks voice platform.
This deal will allow Vodafone Iceland’s customers to meet regulatory, quality management and legal demands.
Vodafone (News - Alert) Iceland decided to choose an IMS environment in order to enable scalable deployment, provisioning, and generate higher revenues per end-user.
By integrating the SmartRecord platform into its IMS environment Vodafone Iceland (News - Alert) is able to deliver a crucial regulatory application, and eventually this further increases user functionality as well as enable enhanced application revenues.
"The multi-national, multi-company coordination between Vodafone Iceland, Ericsson, and CTI Group (News - Alert) has delivered a scalable, revenue generating application for Vodafone Iceland's next generation network, which I am confident will be of extraordinary value to Vodafone Iceland's increasingly mobile workforce," said Andy Wilson, VP Worldwide Sales at CTI Group. “SmartRecord enables Telcos to brand the application as their own and its multi-tenant architecture is ideal for hosted VoIP providers such as Vodafone Iceland that needs to centralise recording across multiple sites."
"That the selection of CTI Group's Hosted Call Recording Solution, SmartRecord, was won against stiff competition,” said Ragnheithur Guthmundsdottir, head of product management & marketing at Vodafone Iceland.
“The rich functionality and technical innovations of SmartRecord, supported by an efficient, knowledgeable and responsive commercial and technical team at CTI Group was impressive and well received by our product management team.”
Read a related article at TMCnet “CTI Group Releases the Latest Version of Its Call Accounting Solution for Enterprises.”
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.