At a recent opportunity to sit down with industry leaders from across technological spectrums, TMC’s (News - Alert) CEO Rich Tehrani interviewed Fonality’s CMO Wes Durrow to discuss the latest developments in cloud telephony.
“Fonality was founded in 2004… it was one of the pioneers in the open source community. About 18 months ago, the firm really seized the opportunity to move into the open source segment of the market, and we’ve grown rapidly to the point where actually half of our customer base today is fully hosted,” said Durrow. As North America’s leading supplier of cloud telephony solutions, Fonality (News - Alert) has had great success in the open source space. Its business has grown by leaps and bounds since its emergence, and Durrow let Tehrani in on a few of the company’s secrets.
As Plato said, “Necessity is the mother of invention.” Durrow remarked on how Fonality got started. “If you look at the history of the company, the founder of the company was actually shopping for a phone system for an SMB, and what he found was that there were these IP-centric solutions that were kind of just off-the-shelf, one-size-fits-all, meant to serve millions and millions of people, or you had these really high-end enterprise systems that people tried to take features off of. Purposefully built small business solutions really didn’t exist,” he told Tehrani.
Fonality recently achieved a mile marker accomplishment by revealing that it has serviced its 1 billionth phone call in the contact center. Providing unified communications solutions across North American businesses in a variety of industries, Fonality has achieved a remarkable 4,800 deployments of its cloud telephony solutions.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Rich Steeves