Cloud Telephony

Fonality (News - Alert) is a provider of Voice over IP (VoIP) business communication and contact center solutions for growing small and midsized companies. Its unique communications application unifies messaging, e-mail and phone features into one easy-to-use interface. A Fonality solution enables users to stop worrying about technology and focus on growing their business.

Today, the company unveiled its Fonality Voicemail Transcription service, the second release in the Fonality 5 innovation series. Users can read voicemails in e-mail and manage their messages more efficiently, skip to what is the most important and never have to waste time listening to voicemails again.

The Fonality 5 is a rollout of new features and products coming over the next few months to help growing SMBs enhance productivity, communicate more efficiently and reduce costs. The first product in this suite was HUD Mobile.

Fonality's flagship application, the award-winning Heads Up Display (HUD), is a powerful tool that connects phones, e-mail and chat, and incorporates presence capabilities together in one easy-to-access location on the desktop or a mobile device. Whether deployed in the cloud or on-premise, HUD and HUD Mobile features include "find me/follow me," which provides seamless connectivity between desktop and mobile devices. For improved productivity, other features include company directory, visual voicemail, virtual conference room access, monitoring and reporting of contact center queues, ring-back and on-the-fly call recording.

Delivering one of the highest accuracy rates in the industry today, the Voicemail Transciption service is a fully automated, state-of-the-art voice recognition technology that allows users to read voice messages in English or Spanish through e-mail or SMS text messages on multiple devices, including PCs/Macs, smartphones and tablets. It is available across the entire Fonality product line, whether the system is hosted in the cloud or on-premise.

"Listening to a voicemail is generally considered a time disruptor," said Rick Bushell (News - Alert), Fonality CTO, in a statement. "Texting and instant messages are quickly becoming the primary vehicles to correspond with colleagues and customers. With the ability to check voicemails on a customer's own terms by simply reading an e-mail or text, workflow and priorities are far less likely to be interrupted. The Fonality Voicemail Transcription feature enables customers to stay productive and focused on what matters most to them."

In addition to transcribing messages to e-mail or SMS text, the interface displays caller name and phone number, message length and .wav files.

With Fonality Voicemail Transcription, users now have the ability to quickly read voicemails to get information faster than ever and still listen to them at a later time if they choose. Advantages of reading voicemails via text or e-mail include:

• Time savings from searching for archived messages by keyword and name search
• At-a-glance notification of caller
• Ability to quickly return important calls
• Discreetly scan/read voicemail during meetings or other activities

Fonality offers hosted and hybrid-hosted solutions for contact centers, cutting costs, enabling remote workers, enhancing customer interactions, increasing productivity and linking branch offices.

Stay tuned for the next three releases in the Fonality 5 innovation series.

To find out more about Fonality visit the company at ITEXPO West 2012, taking place Oct. 2-5 at the Austin Convention Center in Austin, TX. Visit Fonality in booth #403. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.