Smartphones, tablets and laptops are the driving force behind today’s remote workers. Mobility and trends like bring your own device (BYOD) are increasing every day because of how easy the Internet makes communication.
Besides the IT headaches for managing different devices and operating systems, employers are concerned about the decreasing level of productivity while employees work off-premises.
As more employees continue to work remotely, companies may start to stress about potential problems, but the solution is simple. Using a unified communications solution, such as the one offered by Fonality (News - Alert), can help bring all of your disparate communications together.
Fonality’s Heads Up Display (HUD) unified communications application allows employees to bring e-mail, voicemail and IM together. Taking their office with them wherever they go can help employees gain an hour a day of productivity.
Using Fonality’s HUD allows for simplified business communications with an intuitive desktop interface and simple click-and-drag control for ease of use, gains in productivity with collaboration tools that connect employees, customers and vendors effortlessly, consolidating contact information by keeping them all together and accessible, communication on your own terms with control of how and when you can be reached and access to work from anywhere with an Internet connection.
Image via Fonality
No matter where you are, Fonality HUD allows you to see the status of every employee seamlessly and connect with them, whether you’re in the office or on the road.
As part of the Fonality Five innovation series, HUD Mobile was introduced to enhance HUD’s capabilities and the mobile workforce. HUD Mobile supports cloud-based VoIP communications, so users can avail all contact center capabilities in a single-view, secure, user-friendly interface via Apple (News - Alert) or Android platforms.
Users can also see their current and pending calls, agent status, call types and duration, record calls on-the-fly or join through barge, monitor or whisper modes.
It is equipped other features such as company directory, visual voicemail, virtual conference room access, photo caller ID, ring-back and on-the-fly call recording.
“Mobility is without question a must-have to drive productivity, especially for SMBs, and we've already seen broad adoption of Fonality HUD Mobile, by enhancing contact center features and making the app available our entire solution base, all of our customers can work from anywhere, anytime,” said Rick Bushell (News - Alert), the previous CEO at Fonality. “HUD Mobile and the upcoming feature releases were designed to help our customers communicate more efficiently; giving them the competitive edge they need for growth.”
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Edited by Braden Becker