Companies adopting cloud- or Web-based PBX (News - Alert) systems have increased for advantages such as saving on administration costs and procuring tailored voice applications more reasonably via the IP network. Studies show that one-third of SMBs and almost 75 percent of medium-sized businesses utilize a unified communications solution, and more than 30 percent of businesses have adopted a VoIP solution.
TELES, a provider of communication solutions for carriers and corporate customers, and C4B, a provider of CTI (News - Alert) and unified communications software under the brand name XPhone, are teaming up to create a communication platform for business clients and carriers to ensure unique convenience for users by combining telephony and computer functions. The goal is to combine the outstanding competence in cloud telephony offered by TELES (News - Alert) with unified communications and collaboration solutions offered by C4B.
"Together, we create an integrated and convenient communication platform for network operators and business clients which is entirely independent of the telephone availed of by the respective user,” said Oliver Olbrich, chief operating officer at TELES, in a statement. "With our virtual IP-Centrex PBX and the solutions offered by C4B, we combine local corporate applications and processes with business telephony, thereby providing our business clients' employees with additional convenience while offering network operators a standalone feature and real added value when selling innovative telecommunications solutions."
TELES Managed Cloud Services is a fully functional and smart communications solution that is available via the Internet from a central server platform. The IP-Centrex PBX provides benefits for both operators and enterprises, offering a flexible and highly available telephone system that adapts to their needs.
C4B offers services such as CTI, presence, fax, voicemail, SMS and instant messaging, as well as solutions for mobile workers to improve the interaction between companies and their customers to ensure sustainable and efficient communication. Its XPhone unified communications solutions integrate seamlessly into existing IT environments and support all major ISDN and IP-based telephone systems.
"The disadvantage of many cloud telephony services is their lack of integration in local applications such as Outlook or ERP systems,” explains Michael Schreier, CEO at C4B. "From the users' perspective, this coexistence by business applications and telephony leads to unnecessary and time-consuming procedures. Together with TELES, we close the gap between cloud applications and those which are operated locally, thereby achieving a unique advantage for users."
Apart from the development of interfaces for combining Web-based PBX systems with business applications, TELES and C4B will also cooperate at the sales level in order to convey to customers the practical and extensive advantages of virtual PBX systems.According to the companies, the next development stage involves user-friendly integration of business applications and telephony control via the computer.
Edited by Allison Boccamazzo