Cloud Telephony

One of the biggest advantages IP communications offers is the ability to communicate using almost any media, device or operating system. An operating system is a software program that enables computer hardware to communicate and operate with computer software, and it manages users, processes, memory management, printing, telecommunication, networking and more.

Fonality (News - Alert), a cloud telephony provider, recently upgraded its base operating system to CentOS 6.3 for its channel flagship IP-PBX solution, trixbox Pro. trixbox Pro was built to support growing small and medium-sized businesses (SMB), offering big business features at an SMB cost. Heads Up Display, Fonality’s desktop call client, is paired with trixbox Pro, which consolidates all types of communications, including voice, chat and conferencing, directly on a desktop.

The upgrade is designed to further support the future growth of Fonality’s channel partners, allowing them to source additional hardware options constructed on the OS, expanding the list of servers, drivers and cards onto which partners are able to load trixbox Pro. The ultimate goal of Fonality’s partner program is to better serve its customers and ensure partners are successful along the way.

CentOS is an enterprise-class Linux distribution derived from sources freely provided to the public by CenOS’ Upstream OS Provider. The upgrade to 6.3 is based on the upstream release of EL 6.3 and includes package s from all variants.

“By transitioning to the latest version of CentOS, we give our partners greater choice with respect to hardware and an opportunity to increase their margins when sourcing less-expensive hardware,” said David Scult, CEO of Fonality, in a statement. “Expanding the compatibility of trixbox Pro with the latest server ­­and driver support means that more resellers in the United States and internationally can offer our unique, hybrid-hosted IP-PBX (News - Alert) software.”

trixbox Pro is stocked with advanced features such as auto-attendant, Outlook integration, voicemail-to-e-mail, conference bridges, CRM integration, detailed reporting, HUD, call center capabilities and more.

“The solution is extremely customer- and partner-friendly, allowing us to provide a superior customer support experience,” said David Chernay, president and founder of CNS Planet, “and with the upgrades to the latest version of CentOS, we are able to source additional hardware, which in turn lowers our hard costs and increases the solutions’ overall margin.”