These days, communication solutions are extremely important in order to improve and enhance the operational efficiency and productivity of a business. Regardless of technology advancements, social networks, SMS messaging, etc., communication by voice will always remain the primary medium for communications between people.
However, as these technologies advance, they must integrate with the voice platform. “Businesses need communications solutions providers to help integrate these technologies so that voice, text, e-mail and Internet can work together harmoniously,” David D’Antonio, vice president of sales and marketing, Ernest Communications (News - Alert), Inc, told TMCnet in an exclusive interview.
Communications solutions are the foundation to every business. An effective communications solution provides the ability for a user to reach and interact with another user whenever needed, over a reliable and foolproof system.
There are several benefits of communications solutions, including enabling the ability for businesses to work more efficiently, allowing salespeople to speak with customers directly, as well as customers to communicate with businesses.
Ernest Communications, a telecommunications company providing comprehensive voice and data services across North America, offers the ability to consolidate all voice solutions under one partner on a single invoice. Companies continue to depend on the Public Switched Telephony Network (PSTN), and typically have several to dozens of vendors supplying service.
“Ernest partners with the customer, pulls all the services together, and then facilitates the management of this complex network,” explained D’Antonio.
A consolidated invoice and one point of contact for trouble tickets, orders, billing support, and client services can cut down on hours and hours of accounting department resources.”
Heather Townsend, director of marketing, Ernest Communications, said, “Ernest Communications' solutions can help improve efficiency in any business operating multiple locations and/or utilizing several voice and data services.”
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Edited by Amanda Ciccatelli