Today it was revealed that KnoahSoft, a company that powers VoIP-based call recording and analytical tools for contact centers, and Esna Technologies (News - Alert), a provider of cloud-based unified communications (UC), have partnered to develop, plan and implement a robust array of UC and contact center tools for enterprises within the United States.

By integrating Esnatech's UC services that are available via its Office-LinX platform with the call recording and analytical tools comprised within KnoahSoft's (News - Alert) Harmony solution, small- to mid-sized business will now be able to leverage a solution in order to drive employee productivity, as well as cut enterprise risk by being able to much better plan for future situations that may impact their organization.

"We are excited to partner with KnoahSoft to bring comprehensive, scalable solutions for call recording to our enterprise UC customers," Davide Petramala, executive vice president at Esnatech, said in a statement. "With robust UC from Office-LinX, and Harmony's market-leading call recording capabilities, we can help companies significantly improve productivity, mitigate regulatory risk, and enhance call center effectiveness and agent performance."

"Customers are clamoring for enterprise-level interaction recording that will give them the productivity enhancement and peace of mind they need, especially as more of the technology they use in the contact center and for UC enablement resides in the cloud," Ralph Barletta (News - Alert), president and co-founder of KnoahSoft added. "The KnoahSoft/Esnatech partnership is designed with these evolving user needs in mind and we are thrilled to be leading the way for our customers as their businesses change."

Last month, in an attempt to bring together thought leaders in the contact center industry, Bay Bridge (News - Alert) Decision Technologies, a contact center planning provider, hosted The CenterBridge Users’ Conference, a two-day event packed with global organizations learning, collaborating and networking.

Comprised of information-filled conference sessions and special events, speakers and attendees participated in this year’s conference representing companies including Liberty Mutual, TD Bank, USAA, Disney (News - Alert), RCI, Fidelity, and more.