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Contact Center Planning Provider Gears Up for Not-to-Miss Event


TMCnews Featured Article

October 08, 2012

Contact Center Planning Provider Gears Up for Not-to-Miss Event

By Jamie Epstein, TMCnet Web Editor

In any business, if you don’t have a firm plan of action, you are planning to fail. Hence, that is exactly why Bay Bridge (News - Alert) Decision Technologies, a contact center planning provider, will be hosting an upcoming webinar titled, “Capacity Planning for Backoffice ... How to make the most of limited data.”

Scheduled to take place on Wednesday, October 10 at 2:00 p.m. EST, the informative session will highlight exactly what types of data contact centers should plan to leverage in order to develop an efficient capacity plan for a variety of back office work that ensures the right amount of staff are in place at the correct time, service-levels goals are reached each and every time, inventory through-put can be accurately predicted, and bottlenecks can be uncovered and located before they negatively affect the network.

According to company officials, “It's critical for organizations to incorporate the same level of rigor to back office planning that they currently perform with other contact center channels to achieve a truly efficient operation while maintaining service-level.”

Belinda Herrera, senior analyst of Implementation, will be speaking at the event.

Back in August, it was revealed that in a strategic move, contact center solutions provider Interactive Intelligence (News - Alert) Group, purchased Bay Bridge Decision Technologies, a company that focuses heavily upon contact center planning.

Although at this time financial details have yet to be made public, it was revealed that the deal was made in an all-cash transaction and officially finalized on Aug. 1.

"As the leading vendor in its industry, supplying the kind of advanced functionality required by the world's top brands, Bay Bridge makes for an ideal acquisition that will help our customers further streamline their technology sourcing and implementations, while giving them even greater return-on-investment," Donald Brown (News - Alert), Interactive’s founder and CEO commented in regards to the acquisition.

He added that Bay Bridge's newly attained assets will enable Interactive Intelligence to provide a much more robust solution that can be leveraged by midsize and large contact center customers alike.

To register for this upcoming event, click here.

Edited by Rachel Ramsey

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