InQuira (News - Alert), which sells enterprise knowledge products for Web self-service support, contact center support and social communities, has announced that its InQuira Platform is now SAP (News - Alert)-endorsed.
The offering is comprised of contact center knowledge, integrated social forums, and Web self-service software, company officials say, adding that the InQuira Platform is endorsed by SAP for being "complementary to SAP software offerings, developed in accordance with SAP development guidelines," and that it "provides additional choices and flexibility for businesses running SAP applications."
InQuira officials say they worked with SAP to get out-of-the-box integration between InQuira Platform and the SAP Customer Relationship Management (SAP CRM) application, since that would eliminate the need for custom integration. And further cooperation is assured: "As part of the agreement between InQuira and SAP, both companies will share technology and product roadmaps," InQuira officials say.
Mike Murphy, CEO of InQuira, said ?SAP's endorsement of InQuira Platform "provides further validation of our knowledge management product that builds on the experience and business insight that organizations have already gained from the use of SAP CRM." He explained that while the initial integration is focused on SAP CRM, the InQuira Platform "also has broad applicability for improving the end-to-end customer engagement lifecycle through integration with SAP Business Suite software."
Last April TMC's (News - Alert) Raju Shanbhag wrote that InQuira introduced InQuira Sales Intel (News - Alert), a knowledge-powered sales enablement application: "This allows the sales teams to boost lead conversion and sales productivity, states the company," wrote Shanbhag, citing company sources.
InQuira provides an integrated software platform that has three core capabilities: knowledge base management (including authoring and workflow), natural language search, and advanced analytics and reporting. The company claims to understand how sales people work and consume information and delivers knowledge accordingly, according to InQuira sources, Shanbhag said.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Chris DiMarco