NORWALK, CT (June 7, 2011) -- TMC, a global, integrated media company helping clients build communities in print, in person and online, and Contactual (News - Alert) announced today a webinar event, “Preparing Your Contact Center for the Rise of Social Media,” which will be held live on Wednesday, June 15, at 2 p.m. EDT/11 a.m. PDT.
This complimentary webinar, sponsored by Contactual, will present how to navigate the new world of the connected and sophisticated customer.
Social media’s impacts to traditional methods of providing customer service cannot be ignored. More and more individuals are turning to Twitter, Facebook, LinkedIn, YouTube (News - Alert) and similar forums to connect with businesses and organizations and this trend shows no signs of abating. This webinar will review:
- Important trends in multichannel and social media customer interaction methods
- How social media is impacting customer experience optimization efforts
- How organizations are leveraging multichannel interaction to better service their customers
- Benefits of an integrated approach to managing the proliferation of customer interaction touch points
- Important steps organizations can take now to prepare for these new communication mediums
- A glimpse into the future of customer contact as social media gains mainstream prominence
This webinar is recommended for executives, directors and managers responsible for improving the customer experience, customer interaction management , and contact center operations and management.
Speakers:
- Wendell Black, Vice President of Worldwide Sales & Marketing, Contactual
- Dan York, Director of Conversations, Voxeo (News - Alert)
- Chris DiMarco, Web Editor, TMC
Register now for “Preparing Your Contact Center for the Rise of Social Media,” live on Wednesday, June 15, at 2 p.m. EDT/11 a.m. PDT.
“TMCnet webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”
For more information, please visit www.tmcnet.com.
About Contactual Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual recently won a 2010 Product of the Year award from Customer Interaction Solutions Magazine and was a 2010 AlwaysOn Global 250 winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan (News - Alert) Global Excellence in Technology Award. For more information, visit www.contactual.com.
About TMCnet Webinars
TMCnet webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.
TMCnet webinars are archived and available On-Demand for up to 18 months.
Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800 x211 or by email at [email protected]; and Joe Fabiano (companies Q-Z) at 203-852-6800 x132 or by email at [email protected].
For more information about TMCnet webinars, please visit www.tmcnet.com/webinars.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
Contact :
Jan Pierret
Marketing Manager
TMC
203-852-6800 x 228
[email protected]
Edited by Carrie Schmelkin