Sword Ciboodle (News - Alert) has teamed with CSC to advance contact center operating models.
Both partners are collaborating on transforming contact centers from cost centers to profit centers.
Sword Ciboodle is a global provider of customer engagement solutions, and CSC provides technology solutions and services all across the world.
For this initiative, Sword Ciboodle's award winning contact center platform will be coupled with CSC's (News - Alert) High Performance Contact Center (HCC) methodologies, tools and solutions.
A comprehensive program offered by both Sword Ciboodle and CSC effectively analyzes data and process areas within an Enterprise Contact Center.
By working with clients, both companies will identify significant cost savings and service improvement opportunities and this is expected to help organizations avoid costly service disruptions, enhance customer experience and increase efficiency across the contact center.
"CSC and Sword Ciboodle have a strong track record of delivering innovative solutions to support some of the world's largest businesses," said Alex Black (News - Alert), senior partner and head of CSC's Enterprise Intelligence Practice. "This engagement allows us to support one of the fastest growing software companies in this space, and together we hope to pioneer some incredible customer service-based innovations."
"CSC understands the need for the next generation contact center. Their CRM and BI expertise - combined with their cloud computing, industry domain knowledge, and support offerings - make this a natural extension of our business model," said Ted Hartley, chief channel officer of Sword Ciboodle. "Having the opportunity to strengthen our core offerings with analytics and other assessment tools that CSC offers is a tremendous win for both existing and future customers."
Read a related article at TMCnet “Interactive Intelligence Wins Contact Center Systems Company of the Year from Frost & Sullivan (News - Alert).”
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.Edited by Chris DiMarco