OAISYS (News - Alert), a business call recording and contact center management solutions provider and DMG Consulting LLC, today announced the publication of a white paper titled, "Payment Card Industry Data Security Standards (PCI (News - Alert)-DSS) Guide for Contact Center Managers."
The guide covers PCI policies governing financial transactions using credit and debit cards around the world, how the security regulations apply to contact centers, data storage and management "dos" and "don'ts.”, as well as a range of other contact center security issues.
The PCI-DSS guide provides an overview of multiple operations and processes in contact centers and addresses the overlapping issues in clear and concise language. Among the issues reviewed are an introduction to PCI, requirements for violation notifications, PCI-DSS legal force and status, methods for standard adherence, review of highly applicable standards for contact centers, protecting cardholder data, and remote workers standard application.
The OAISYS voice documentation and interaction management solutions help companies within a variety of industries attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS Tracer and Talkument applications assist companies in improving risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and maintain compatibility with leading contact center system providers such as Avaya, Mitel, ShoreTel, and Toshiba.
Brian Spencer (News - Alert), president of OAISYS, said in a release, "While our primary area of focus is call recording and interaction management, our software commonly becomes part of a much bigger solution ecosystem, especially within a contact center setting. PCI-DSS impacts many aspects of a contact center's operations beyond just call recording and documentation storage.”
Advisory and Consulting Firm DMG Consulting specializes in contact centers and real-time analytics. The firm is the leading provider of industry research for many segments of the contact center market. DMG assists management in optimizing the contact center performance by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty, and increasing profits.
"PCI-DSS compliance is essential for any organization concerned with protecting the safety of their customers' personal payment card information," said Donna Fluss, president of DMG Consulting, in a release. "This guide explains key PCI-DSS compliance considerations in a very practical and straightforward manner, and can help with implementing a strategy that protects an organization and its customers from the liabilities and potential costs associated with card data theft."
Edited by Chris DiMarco