) Inc., a specialist in contact center workforce optimization software and analytics solutions, recently revealed
the good news that its User Group membership has grown to almost 200 percent from 2011 to 2012.
In a statement, Tom Goodmanson (News - Alert), president and CEO of Calabrio, said that "At Calabrio, we consider our customers' insight and experience to be a vital resource in developing smart contact center solutions that are user-centric. Not only does our User Group provide our customers with access to others with similar environments and business challenges, but it offers them a direct link to Calabrio's executive team, providing a shared understanding of their evolving business and technology challenges so we can help simplify them."
Members of the company's user group, which also includes a number of new members gathered at the Calabrio's "ONE Hot Event" Annual User Conference, at Phoenix, Ariz., to learn about the latest advancements in the Calabrio ONE workforce optimization software suite.
The event, which provided a better understanding of the recently introduced Calabrio Speech Analytics offering, also featured exclusive training, and encouraged networking and collaborations among peers over best practices and tips.
Edward Gardner, manager of Back Office Support Services for Desert Schools Federal Credit Union, explained that, "As a member of the CUG Board, it was apparent users wanted to see the product in action. As a customer, Desert Schools Federal Credit Union understands the value of observing the product in a live environment and we look forward to sharing how we utilize the Calabrio ONE suite. We are honored to be the host for the 2012 CUG Conference."
At this year's Annual User Conference, Calabrio had invited Paul Stockford, president of Saddletree Research, to address the attendees on the evolution of customer interaction dynamics as well as the importance of analytics and Web 2.0-based tools within the contact center environment.
Additionally, John Hernandez, VP & general manager of Collaboration Business Applications at Cisco (News - Alert), was also invited to talk about latest contact center trends, as well as the development of collaboration channels and technology that are critical for driving business efficiencies and surviving in a competitive market.
The event also presented attendees with an opportunity to take part in customer-led technical and business workshops that focus specifically on contact center recording capture solutions, as well as business intelligence, and optimized use of the company's software solutions.
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Edited by Allison Boccamazzo