Customer Support Software Featured Articles

Retail is a sector where the front line sales people need all the support they can get in a software solution. The ability to accurately provide customers with inventory availability, transaction records and the like is something integral, and store management software is key in delivering the desired results.

GK Software AG provides software to support corporate and retail locations for the enterprise and happens to be a leading software developer and provider in Europe. This week it announced a partnership with Wipro to implement SAP (News - Alert) Store Management Applications by GK.

Natarajan Srinivasan, Global Head, SAP Application Services, Wipro Ltd proclaimed, “Our partnership with GK Software AG will enable better collaboration across business functions to consistently provide end-to-end integrated solutions for omni-channel retailers. The solutions enabled by this partnership are capable of organizing thousands of stores and devices, hundreds of thousands of articles, and catering to millions of consumers, while providing a unified shopping experience.”

The applications to be implemented include SAP Point-of-Sale by GK, SAP Open Scale Management by GK, SAP Store Device Control by GK, SAP Label and Poster Printing by GK as well as SAP’s Offline Mobile Store by GK that allows international retailers omni-channel engagement with customers.

Rainer Glaess, CEO of GK Software, commented, “The partnership with Wipro (News - Alert) permits a very attractive joint product and implementation offer for retailers around the world. Wipro is a highly experienced partner with a strong global network that we expect will give our international customers confidence that industry-leading solutions will be implemented for them, on time and in a cost-efficient manner.”

Customer support software comes in many shapes and sizes, in this instance the customer-facing branch needed a strong foundation to be able to serve customers in an exceptional manner.