Customer Support Software Featured Articles

In order to maintain a leading position in the realm of customer support software innovation is integral. Competition is fierce, and while many are sitting on their laurels happy with what they have, some in the space are hard at work developing the best customer support software of today, and continued perspiration will ensure market dominance for the future.

One B2B customer support software company keeping its nose to the grindstone is TeamSupport, as it recently announced an industry first in the customer support SaaS (News - Alert) space: a private cloud solution. The firm already offered secure solutions via the cloud, but the newly launched solution can meet regulatory and policy requirements while also delivering industry-leading collaboration.

"Industry experts affirm that the cloud is typically more secure than traditional IT solutions, but there is still real fear in the marketplace, usually attributable to loss of control," said Robert C. Johnson, CEO of TeamSupport. "While there may not be a sound basis for most wariness about cloud-based applications, there is demand for a private cloud solution, even with companies whose leaders fully understand how secure cloud apps are, because their customers or other stakeholders demand a private cloud option. Now TeamSupport can meet that demand."

Once deployed, TeamSupport’s solution aids in the training and onboarding process to ensure that new users can get up to speed, and start wielding the power of the new customer support software release.

And, when it comes to security, firms can choose the desired locations for data centers to ensure that performance and security requirements are met.

Johnson explained, "All of our customer service solutions are designed to uphold the highest security standards. But companies that need to address specific regulatory or policy standards that require a private cloud solution now have that option with the TeamSupport private cloud, along with the unique collaboration tools that make us the best in the industry."

Enterprise success requires a team-first attitude, and TeamSupport offers the level of collaboration and support needed to provide exceptional service via its innovative offerings. It is certainly a firm to keep an eye on, innovation is much like hitting; it’s contagious.