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Is SIP Trunking Right For You? What You Should Ask Potential Providers


Is SIP Trunking Right For You? What You Should Ask Potential Providers

September 18, 2015

  By Michelle Amodio, TMCnet Contributor

For many businesses, SIP trunking is a good solution to help migrate away from old PSTN systems and start taking advantage of VoIP communications.

SIP is simply a means of using Voice over IP (VoIP) over multiple trunks with the SIP protocol. It helps companies gain great efficiencies from the trunks they get from carriers, reduces calling cost to a great extent and you can turn all calls to local calls. SIP is still prevalent, but before you choose a provider that offers some form of SIP trunking, what are some of the questions you should be asking?

Since calls travel over the Internet, or through the VoIP phone system to a termination point, the charges on long distance calls are reduced. SIP trunking also reduces the costs on separate voice and data connections and increases the benefits for communication systems using both voice and data together.

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If you’re looking for a provider, ask how fast can it be installed? How about changing the process? Does it have interoperability with my existing system? Does it have broad geographic coverage? How is the quality? If the SIP provider does not invest in the right hardware or has other connectivity issues at the base of its operations or a major sub-facility, the quality of service can change overnight.  That drop in service could become a loss of clients or revenue for your company and that scenario can be easily avoided by asking the right questions when choosing and maintaining SIP from a reliable provider.

SIP trunking typically allows for trunk failover and call forwarding, so you can feel confident that, even in the event of a provider outage, your SIP trunk provider should have you covered to keep you going.

SIP trunking is the hub of hosted phone systems. Because SIP trunking is an IP-based telephony service, businesses get number flexibility, which provides a whole host of other added benefits that can solve real business issues.  SIP trunking also provides business continuity and is resilient.

SIP has the ability to provide business continuity in times of disaster recovery and failover. Because SIP trunking allows companies to extend a VoIP connection beyond their firewall without the need for an IP-PSTN gateway, all that is required to stay up and running is a simple Internet connection from a provider.

Edited by Maurice Nagle
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