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E911 Hosted Solutions: microDATA Calls on Dialogic for Next Generation 911 Support


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June 01, 2011

E911 Hosted Solutions: microDATA Calls on Dialogic for Next Generation 911 Support

By Tammy Wolf, TMCnet Web Editor

A leading provider of Next Generation 911 software solutions, microDATA has selected communications technologies leader Dialogic (News - Alert) to support its Next Generation 911 services.

With Dialogic’s technology and assistance, microDATA will be able to expedite the Next Generation 911 services process while complying with ever-changing industry standards. In addition, Dialogic’s technology will help microDATA to successfully handle rising data and information sharing needs and to counteract outdated 911 systems.

“It is very rewarding to know that Dialogic is helping to support such an important service,” said Franz-Josef Eberle, vice president and general manager of Value Added Services and Cloud Enabling Group at Dialogic. “The emergency services landscape is quickly changing, and Dialogic's technology helps get microDATA's products to market as quickly and reliably as possible.”

With Dialogic’s technology, microDATA will collaborate with phone companies to update legacy networks to IP-based services; allow 911 systems to receive packet-based voice data; and handle other types of communications like data messaging, video conferencing and SMS.

“Many people rely on microDATA's 911 services, and Dialogic was the clear choice when it came to helping us manage high call volumes with superior video support, call quality, and advanced conferencing features,” said Nathan Wilcox, chief technical officer at microDATA. “Emergency services are continually evolving, and 911 services are no longer just through landlines and wireless calls. Dialogic's technology is helping bring in the next evolution of 911 services that include SMS and data messaging.”

With changes in the public’s use of technology, many companies are racing to comply with the Next Generation 911 initiative, which has been established as a foundation for public emergency communications services in an extremely mobile society. The spread of dynamic and mobile communications necessitates capabilities that don’t exist in today’s 911 emergency call centers for people looking to connect during emergencies.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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