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The Inner Workings of 911 ETC's CrisisConnect


TMCnews Featured Article

June 14, 2011

The Inner Workings of 911 ETC's CrisisConnect

By Tammy Wolf, TMCnet Web Editor

Your E911 fully-managed solution is installed, and your organization is now on the path toward protecting your most important asset: your people. But, what exactly is putting the puzzle together to ensure complete E911 protection?

E911 hosted solutions expert 911 ETC has designed its CrisisConnect solution to embrace emerging technologies to ensure a complete, single-point solution for enhanced 911 for both VoIP and TDM, which provides accurate location information during 911 calls. Hosted completely by 911 ETC, CrisisConnect is never in a “box,” as it undergoes improvements and changes according to individual customer requests and new legislations.

Launched in 1997, hundreds of clients – including many Fortune 500 companies – are currently using 911 ETC’s CrisisConnect as a fully-managed and affordable E911 service for the enterprise. Its automated technology integrates with nearly any platform out there on the market, and has attained certification with many leading manufacturers, including Avaya (News - Alert).

With CrisisConnect, customers gain data management, infrastructure implementation, and data interface options. While the steps for connecting vary depending on whether the call is placed on- or off-campus, Crisis Connect is guaranteed to address an organization’s unique needs regarding E911.

For an on-campus call, IP telephones are registered and located by an IP discovery appliance, capturing extension movement and matching it to the appropriate ERL. Next, TDM telephone are MAC’d through an administration platform and are instantly updated to a 911 ETC data center, which analyzes and forwards the data to Telco ALI data centers. The 911 call is placed from any IP or TDM campus extension, and the call server ARS picks the appropriate ISDN/PRI and pushes the ANA of the ELIN/DID to the Telco Selective Router. The caller is routed to the appropriate PSAP by the selective router, and detailed campus location is provided once a PSAP initiates a PS/ALI data look-up.  

Meanwhile, off-campus calls are inputted through a Web-enabled location provisioning dashboard. Using SoftLoc, a softphone user can then easily input their current address with near real-time validation to the PS/ALI database. The 911 call is then placed through an extension living off-campus, and re-inserted into an appropriate PSTN selective router once the call server ARS selects the right SIP trunks and starts a SIP handoff to the VoIP cloud voice positioning center. Much like on-campus calls, the selective router routes the call to the right PSAP, and detailed campus location is presented once a PSAP initiates a PS/ALI data look-up. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell

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