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Why Enterprises with IP Communications Need E911 Hosted Solutions


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May 10, 2012

Why Enterprises with IP Communications Need E911 Hosted Solutions

By Rich Steeves, TMCnet Managing Editor

So many companies have made the move to IP-based communications, seeking cost-savings, efficiency and clarity. In doing so, they have made strides in improving communications and lowering their bottom line but, frequently, these companies do not realize the larger ramifications of these moves, especially in relation to emergency services. But these companies, when making their decisions, should always take a moment to consider the benefits of E911 hosted solutions.

Without a proper solution, the switch to IP communications can leave a company with some complications. Since many companies would not think about 911 services when taking the discovery of IP phones within the network into account when data switches are moved or installed, this can cause problems for emergency responders who may not know the specific point of origin of an emergency call, leading to a costly delay in response time.

But, if these companies implement an E911 hosted solution, they can actually use the IP network to their advantage. For example, says Michael Anderson (News - Alert), national sales director at 911 ETC, “An enterprise can build the emergency zones (ERL’s) and assign a phone number (ELIN) to that zone. When someone logs in or moves a phone to a new location, either the PBX (News - Alert) or Communication Manager will recognize what ERL they are located in will send out the ELIN that is assigned to that new zone.  This is In contrast to analog or digital phones where you have to enter every MAC and update the 911 database.”

In fact, when the E911 solution is hosted, it makes matters even easier for the enterprise. Not only will a hosted solution keep costs down, and eliminate the need for another server, but, in the case of a hosted solution, the hosting company is responsible for correcting any errors and upgrading the technology.

To learn more about the benefits of E911 hosted solutions, attend the International Avaya User’s Group conference, May 20-24 in Boston, Mass. At the event, representatives from 911 ETC will take part in “The Great E911 Debate” on Sunday, May 20th at 3:30pm.

Edited by Jamie Epstein

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