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The Essentials of E911

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October 12, 2012

The Essentials of E911

By Robbie Pleasant, TMCnet Contributor


Whenever there’s an emergency, you know to call 911. Thanks to E911 (Enhanced 911), people calling emergency services can reach the help they need quickly, and have help dispatched to the right location quickly. For large businesses, however, it’s essential to have the quickest and most effective E911 solution for all your employees, a task that may be overlooked or undervalued by some.


When implementing an E911 solution, there are a few things to keep in mind. For businesses with multiple locations, there are branch offices or remote locations to be accounted for, as well as prompting softphone users to enter the location. There are also standards and regulations to be accounted for, naturally, to ensure everything works as it should.

Proper E911 call routing is also vital; it has to reach the proper Public Safety Answering Point, but the solution should not be in the call path, so that it doesn’t get bogged down. Calls should be routed to the appropriate E911 database from remote locations anywhere, while IP phones are tracked and updated in the database to ensure one’s location is safe.

For companies who need assistance with their E911, 911 ETC (News - Alert) exists to help them. It has clients across the United States and Canada, with a track record for security and reliability. It’s also a part of Avaya’s (News - Alert) Select Product Program for E911, having proven its mettle time and again.

For those who need to know more about E911, there are upcoming webinars. On October 16th, 911 ETC will be hosting “Planning for 911: A Team-Based Approach,” where it will cover the essentials of E911 and have experts answer any questions from the attendees. Then on October 30th, “E911 and Avaya” will help Avaya users implement their E911 solutions.

Those interested in the former can register here. While those who wish to attend the latter can register here. With E911, a business can protect something more valuable than assets and profits: its employees’ lives.




Edited by Brooke Neuman







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