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With the Evolution of E911 Hosted Solutions, More Lives are Saved


TMCnews Featured Article

November 05, 2012

With the Evolution of E911 Hosted Solutions, More Lives are Saved

By Susan J. Campbell, TMCnet Contributing Editor

The face of telecommunications has evolved rapidly over the last several years, putting more pressure on first responders to locate callers in emergency situations. The growing use of mobile devices is driving this change, while networked communications are also highlighting the demand. As businesses adopt solutions to ensure compliance, the demand for lower cost E911 hosted solutions is growing.

No one wants to be in a situation where they need to dial 911, but when they do, they expect to be connected with individuals who can provide the help they need. What was once a call sent from a landline to another in an answering center enabled accuracy in call location technology that put emergency workers in the precise area of where the call was made.

Today, that call can easily come from a mobile device or a softphone, challenging the traditional system. These challenges led to the creation of enhanced 911 (E911), but with those innovations came additional cost. Now, E911 hosted solutions offer the same capabilities without the large capital outlay necessary for legacy E911.

According to this Avaya (News - Alert) blog, automation within the enterprise used to be the key element of the E911 solution. This allowed management of the PS Ali database and was of great value to those using landlines and other traditional or legacy technology. But as society became more mobile, the old solutions became a less accurate and time-consuming way of operating, attributes that can be life-threatening in a 911 solution.

VPN technology and various software processes combined to offer a more efficient system for the mobile society are important. Carriers needed more automation through a dynamic PS Ali database, which was engineered to address the various issues in the cellular industry. But for enterprises, this option wasn’t exactly a solution because of the per-station charges and the extra automation required to make it more efficient.

In most cases, with PBX (News - Alert) automation and dynamic PS-Ali database setup, a person calling from the company’s phone system would not be distinguishable from any other person on the property. The real problem is a caller in an emergency that cannot provide accurate details regarding his or her location.

More complete E911 hosted solutions use technology focused on internal security and provide the first responders with the information they need to locate the individual who needs help. E911 hosted solutions can now offer first responders the added information they’ve been looking for to get them where they need to be faster with more precision.

A static ALI record integrated into a Web address on the ELM server is the component responsible for providing these efficiencies. Such designs in E911 hosted solutions comply with the National Emergency Number Association (NENA).

Establishing a more thorough system helps enterprises protect their most valuable assets – their employees. The E911 hosted solutions available today are becoming more popular as enterprise leaders begin to understand more about the value hosted solutions can bring, both in what they can provide as a service and what they can do for the company’s budget.

Edited by Brooke Neuman

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