Emergency service is not an area where one can sacrifice quality for savings. Fortunately, the Anderson County Emergency Services Division managed to improve services while saving money, after deploying Avtec’s Scout radio dispatch consoles to control emergency communications.
After losing two radio towers, a vast majority of the center’s equipment, and nearly $3 million in damages to a lightning strike in 2011, the emergency services center needed to rebuild.
None of the costs came from taxpayer dollars, but instead through the South Carolina Insurance Reserve Fund, and now continues to save the county nearly $200,000 a year.
The division installed 17 Scout console workstations from Avtec, with four more installed last December. These consoles support radio communications for its 100 employees each day, providing reliable and dependable service through the Scout Voice over IP dispatch system.
The Sheriff’s Department also uses P25-compliant Kenwood TK-5910 conventional radios to connect to the PAL 800 radio system, and has full-featured control thanks to the Scout consoles.
“The Avtec Scout console provides our dispatchers with an easy-to-use, completely customizable graphic user interface, which results in fewer errors,” said Steve McDade, a 911 operations director for Anderson County. “This means that 911 calls get dispatched faster. In emergency settings, you’re always racing against time, so the faster we can dispatch, the better the outcome. Avtec is the heartbeat of our center.”
Anderson County is a large area, and home to a major tourist attraction. As such, it’s vital that it has the best emergency services it can get, and seems to have found that in Avtec’s Scout consoles.
It not only helps the dispatch center save money, but also time, and that means saving lives as well.
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Edited by Braden Becker