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TeleCommunication Systems announces TCS Smart911 solution


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January 23, 2013

TeleCommunication Systems announces TCS Smart911 solution

By Rahul Arora, TMCnet Contributor

TeleCommunication Systems (News - Alert), a company that provides mobile communication technology, unveiled its new public safety solution, TCS Smart911, which provides enhanced information during emergency communications that use text messaging.

Integrated into TCS’ cloud-based text gateway, the TCS Smart911 service connects to legacy PSAPs and evolving Next Generation 9-1-1 (NG9-1-1) public safety solutions. As a result, PSAPs can securely and reliably match critical citizen emergency information with the SMS received. Leveraging GEM (News - Alert) portal, the PSAPs can immediately act upon the data included in callers’ Smart911™ profiles, dispatching law enforcement, firefighters or medical personnel to the scene with relevant information already in hand.

The service is easily deployed and maintained, facilitating PSAP interoperability and case transfers. This offers improved caller / telecommunicator communication, and provides immediate ROI by reducing liability and cost of maintaining custom CAD fields and/or paper directories. Moreover, it also instantly and automatically delivers potentially life-saving data available on unresponsive or incommunicative callers to telecommunicator’s desktop.

Thomas Ginter , vice president, of Safety & Security Group, said: "Text to 9-1-1, as part of the larger ongoing evolution to NG9-1-1, solves many of the challenges public safety officials currently face, especially when combined with the TCS Smart911 solution. TCS Smart911 provides public safety agencies with the information they need to better assist citizens in emergency situations, while providing citizens with peace of mind, knowing that first responders have the data necessary to help them effectively and rapidly in life-threatening situations."

Meanwhile, TeleCommunication Systems announced that it has received an order from the Australian Defense Science and Technology Organization (DSTO) for its Very Small Aperture Terminal (VSAT) satellite systems. According to a release, the DSTO is the Australian government's lead agency known for applying science and technology to protect and defend Australia and its national interests and other elements of national security.

Edited by Ashley Caputo

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