Thanks to the proliferation of Unified Communications (UC), many people now use their laptops or other computing devices as their primary phones. To prevent customers from switching, companies offering landline telephone services often claim that customers who switch to VoIP or rely on cell phones cannot be located by 911. To address some of these concerns, IntelePeer (News - Alert) has partnered with 911 Enable to provide location services for corporate campuses or individual customers using Microsoft Lync.
When someone uses a Lync-enabled machine supported by IntelePeer SIP trunking to call 911, technology from 911 Enable (News - Alert) and IntelePeer transmits the caller’s location to the Public Safety Answering Point.
“Our E911 offerings help organizations to comply with state and federal regulations and are qualified by Microsoft (News - Alert), giving customers who use Microsoft Lync with IntelePeer SIP Trunking a proven, high-quality solution that delivers peace of mind,” said 911 Enable’s director, Lev Deich, in a statement.
For IntelePeer, teaming with 911 Enable creates an opportunity to provide added value for Microsoft Lync customers. “By teaming with 911 Enable, we boost that value by expanding our E911 services with best-in-class Nomadic 911 capabilities to help our customers operate a safe workplace,” explained Margaret Norton, general manager of Enterprises for IntelePeer, in said statement.
In an interview with TMCnet’s Paula Bernier (News - Alert), IntelePeer’s vice president of product management, Charles Studt, named the growth of IntelePeer’s Enterprise unit as a major goal for 2012.
“We will work to eliminate any remaining barriers for enterprise and businesses that want to transition from legacy telephony technologies to SIP trunking to reduce operating expenses and gain productivity,” said Studt in the interview.
By boosting E911 capabilities for its customers, IntelePeer has removed a major barrier to SIP trunking adoption for enterprises using Lync. “It's important to ensure that seamless E911 support is available regardless of the user's device,” Deich concluded.
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Edited by Allison Boccamazzo