When it comes to innovative new forms of emergency 911 (E911) services, it’s mandatory that organizations find a way to integrate consumer technology into the process. Nowadays, virtually everything is done via social media and mobile devices.
For some time now, the E911 revolution has been text-to-911 services, which has been rapidly evolving to become a phenomenon.
Think about it. It’s not just to accommodate the growing mass consumption of mobile device interaction; it’s to merely eliminate one of (if not the most) crucial challenges of dialing in for emergency protection, when physically calling 911 with a phone isn’t an option.
One shutters to even think of someone being put in that position, but it’s happened before and it will (unfortunately) no doubt happen again somewhere. Being able to quietly and secretly text to request 911 service could save more lives than ever thought possible if put in a severely dangerous situation, such as a household intruder, thief, etc.
Not only that, but an equally important factor of text-to-911 services is its super convenient accessibility. The fact that about 90 percent of Americans own a cell phone means that extending 911 services to texting would involve greater productivity among citizens to do their pat when seeing crime or reportable activities – right then and there. Additionally, this level of instantaneous police contact will undoubtedly shape a more efficient response – including a faster means of location tracking, monitoring and other important aspects of E911 services.
Companies are increasingly adopting this semi-new innovation. Take, for example, AT&T (News - Alert), who is deploying this ideal mode of E911 for “emergency situations where a call isn’t an option.”
The company will begin testing a new text-to-911 service, where all 911 text messages from the company will be routed through an emergency service IP network located in Tennessee.
Furthermore, Toledo, Ohio residents are incorporating this next-generation E911 service into some of their neighborhoods for a “new and faster tool to find out about the crime happening around them.” But this differs from traditional text-to-911 services, which contact police.
Implementing this new method will instead involve homeowners receiving text messages of 911 calls from within their neighborhood when crimes occur, such as a break-in.
See for yourself, here, how this was further discussed at the important APCO International 78th Annual Conference FCC (News - Alert) Regulatory Panel.
Obviously text-to-911 will affect consumer life, but more importantly, how will this affect enterprises enforcing and utilizing important E911 technologies? Take RedSky’s (News - Alert) Location Information Server, a patented RedSky Horizon Location Information Server (LIS) which works to receive, store and deliver the location data of any device used to dial 911 during an emergency.
Seeing how text-to-911 doesn’t require nor incorporate actually dialing 911, this poses a very interesting question as to how E911 technology will reflect this wave in the industry and shift or change accordingly.
While RedSky’s LIS is a powerful and ideal solution for service providers who need an automated mechanism to provide moves, adds and deletions to a PSAP’s location database (which it addresses by delivering NENA-standard data formats to PSAPs for fixed device service orders and delivers real-time location information), one can only wonder how these will eventually modify over time to reflect this transformation.
Perhaps only time will tell what new developments are yet to come regarding this.
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Edited by Braden Becker