PowerPhone, Inc., a company that specializes in emergency communications solutions announced that it’s received a second U.S. patent for its “Protocol Builder for a Call Handling System” from the United States Patent and Trademark Office.

It’s the second call-related patent that the government has issued to PowerPhone in the last 12 months. The first, awarded in April 2009, was for “Call Handler Systems and Methods.”

Both patents serve a critical and increasingly legislated technology that more and more organizations, including enterprise businesses and schools, are turning to. PowerPhone’s Total Response Computer Aided Call Handling software provides 911 operators integrated police, fire and EMS call taking protocols and pre-arrival instructions for a broad range of emergency call types, such as domestic violence, active shootings, chest pains and rescues.

“Emergency dispatch protocols are not one size fits all,” said PowerPhone CEO Chris Salafia. “The issuance of the Protocol Builder patent is a milestone not just for PowerPhone, but for public safety agencies worldwide.”

Salafia describes Protocol Builder as a critical tool that ensures that an agency’s 911 call handling system is performing based upon local operating procedures and conditions.

“By tailoring the content to local requirements, the system will simply perform better,” Salafia said.

Also, when the Protocol Builder is incorporated with Total Response Computer Aided Call Handling, it allows agencies the ability to not only modify existing emergency call handling protocols, but also to create new, locally defined scripts from the ground up.

“From adjusting domestic violence protocols to meet a specific state statute to creating non-emergency scripts to ensure optimum customer service, the Protocol Builder technology empowers our clients to take more control and ensure greater consistency in their overall call taking strategy,” Salafia said.

Moreover, the Protocol Builder includes a Security Alert Monitor which enables agencies to quickly adjust the content of their protocols dynamically based upon changes in local conditions.

“In today’s heightened security environment, pre-incident planning is crucial to mitigating risk,” Salafia said. “By incorporating protocol flexibility within their plan, communities will be able to quickly adapt in times of heightened risk. Whether it’s a natural disaster, sporting event or visiting dignitary, Total Response will ensure the call is handled as appropriately as the response.”