Today, business text messaging is a prominent and inexpensive way to reach to customers, employees, suppliers and investors.
The consumerization of IT has dramatically improved the number of employees who send and receive SMS for business. Most of the employees are still forced to use their personal mobile numbers when texting for work.
RingCentral (News - Alert), Inc., a cloud business phone system provider, has announced the industry’s first SMS for business phone systems. This system will allow employees to use their business number for calls, faxes and text messages, which will prove beneficial for both employees and employers.
“Efficient and flexible communication is key as workforces become more mobile and distributed” said in a statement Vlad Shmunis, CEO and founder of RingCentral. “Yet legacy hardware-based business phone systems haven’t kept pace with these needs. Case in point—these systems do not have the capability to support texting. Here at RingCentral we’re leveraging the cloud to create the high-productivity communication tools that businesses need to be successful.”
RingCentral delivers ease of use, flexibility and mobility. The company offers one business number that can be used for different forms of communication - voice, fax and text.
With RingCentral, businesses can provide their workforces with the tools to communicate efficiently and professionally with one business number.
“When we can't reach someone by phone, we find that sending them a text results in a greater response rate,” said Adam Fishman, director of Growth and Operations for Lyft, an innovative ride-sharing startup in San Francisco, Calif. “With text integrated into our RingCentral phone system, we will be able to continue to improve our response rates. It will also look much more professional because we will be able to text from our business numbers.”
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Edited by Brooke Neuman