September 12, 2010

By Patrick Barnard

Group Managing Editor, TMCnet

 

Orange (News - Alert) Garden Indonesia (OGI), a solution provider for enterprise communications and a key distributor for

He said after evaluating various products from Europe and America his company finally narrowed it down to Drishti-Softs Ameyo solution, which offers a suite of communication applications bundled onto a single platform.

Facilitating the decision further was the extremely flexible product and team from Drishti, Dang said in the release. We look forward to introducing our clients to this robust solution."

Ameyo integrates predictive dialer, ACD, IVR, CTI (News - Alert), CRM, database, reporting and voice logging into a single solution. The SOA and MDA based architecture gives it flexibility to accommodate even the most complex integrations with the existing business applications making it an ideal technology platform for any enterprise automation.

By adding Ameyo to its offerings, OGI plans to further bridge the gap between the need and availability of quality solutions in contact center applications domain.

The Indonesian markets are fast emerging and we were looking for a valuable partner to establish Ameyo in the domain, said Sharat Chandra, VP of business development, APAC, for Drishti-Soft. We had been evaluating the market and its business trends for over 18 months and looking for the right partner to market our solutions. OGI with an in-depth understanding and capability in the ICT domain became an obvious choice."

According to the release there is strong demand in the APAC region for all-in-one communications solutions such as Ameyo IPCC that can help organizations increase efficiency, hold down operating costs and boost employee productivity.

Patton Electronics, is partnering with Drishti-Soft Solutions, an innovator of IP telephony and call center solutions, to distribute communications technology for the contact center and enterprise markets in Indonesia.

In a release, Dedy Dang, founder and director of OGI, said his company is looking to expand its portfolio of unified communications, Internet services, VoIP telephony and managed services solutions to include complete interaction management software.


Patrick Barnard is Group Managing Editor, TMCnet, focusing mainly on call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard