Communications technology is supposed to make things easier for employees and the companies they work for. Yet, over time, market changes and other evolutions can turn once-useful systems into resource hogs—from both a time and cost standpoint.
When the time comes to transition to a new communications system, the question turns into which one? This choice can be complex and time-consuming. Choosing the appropriate partners can make a huge difference in short- and long-term costs associated with the migration.
That certainly was the case when Agilis, a company that provides software and data acquisition equipment for the gas turbine industry, decided that a new phone system was necessary. The company’s ISO 9001:2000 certification, and industry reputation hung in the balance.
Agilis previously used a Toshiba (News - Alert) CTX-IP system, but that had become cumbersome and expensive to support. Further, the old system was making vital communication functions increasingly difficult for Agilis’ rapidly growing staff of 150 people.
One of the biggest problems with the Toshiba system was its proprietary, non-industry compliant structure. This prevented Agilis from adding remote extensions and unified communications features. Thus, in looking for a replacement, the company was determined to find a PBX (News - Alert) based on open standards, so it would not get stuck down the road with an inflexible system.
Criteria for a new PBX included:
--Cost-effective, simple operation
--Leverage unified communications to increase productivity levels
--24/7 accessibility to key support staff
--Capable of running on a Windows platform
--Compatible with existing 160 Yealink (News - Alert) T26 and T28 IP phones
--Make use of two T1s via a VoIP gateway
Agilis enlisted the help of Jomar Technologies to find a solution that met all its criteria. That turned out to be a 3CX Phone (News - Alert) System, combined with Patton’s SmartNode 4960, which provides PSTN access using the two T1s. The SmartNode ties everything together with support for 90 concurrent VoIP calls, up to 120 calls, and VoIP-over-VPN security.
The new system was easy to implement and began saving Agilis money and hassles from Day 1.
“We were in the market for a phone system that ran on Windows and that could be hosted on our existing equipment and integrated with our current IT infrastructure,” said Brian Dunn from Agilis, in a Patton (News - Alert) case study. “The 3CX Phone System had and continues to have great reviews.”
Because the news system allows Agilis to leverage its inter-office links, and to use a VoIP network in tandem with traditional landlines, the company continues to reap benefits as time goes on.
“3CX now connects Agilis offices in Camden, South Carolina, San Jose and the offices in Costa Rica together seamlessly, meaning that each office is only a telephone extension away from the next, saving Agilis money on national and international calls,” Patton said in its case study.
The new system has also helped boost productivity, increase mobility for workers, and grow sales. Choosing 3CX and Patton as partners definitely paid off for Agilis.
“We have been very pleased with the overall capability of the 3CX telephone system within our business,” Dunn said in the case study. “With a Windows-based system, we have control over the phones and don’t have to pay for support from our old provider.”
Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. She has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. To read more of her articles, please visit her columnist page.
Edited by Patrick Barnard