October 29, 2012

By Susan J. Campbell

TMCnet Contributing Editor

 

It shouldn’t come as a shock that when employees are happy, so too are the customers. Satisfied employees are more likely to go the extra mile to ensure the customer experience is superb. A recent survey can apply to a provider of Ethernet extender, VoIP gateways and VoIP routers, showing that companies with fewer than 100 employees produce notably happier results.

According to the survey, featured in this Inc. article, employees in companies with fewer than 100 employees are around 25 percent happier than employees employed by companies with 1,000 or more. These results span 90 countries, but it’s not all about company size; according to the survey, younger workers (under 40) aren’t as satisfied as older workers. 

The level of skill required of the job also matters – unskilled workers tend to be less content than the skilled workers. In other words, if management is grinning, there is a reason. According to the survey, supervisors are around 27 percent happier than the employees they govern. The people with direct connections to solving problems are also getting more out of their eight-hour shifts.

According to the survey, those who work in direct services and care giving roles are an astounding 75 percent happier than others. Is it possible that filling a role that requires the employee to serve others can be more rewarding?Happier employees make for a more productive company. 

Patton (News - Alert) Electronics, a family-owned and operated company that remains small yet has a far reach, is employed by content employees whose enthusiasm for their work spills over into the various Ethernet extender, VoIP gateways and VoIP routers equipment that they produce with quality craftsmanship.Patton’s products include one thousand variations of the networking solution devices that bring great value to the market. 

Look at the CopperLink Ethernet extender solutions they engineer. From models 2174 to the 1314, there are 15 unique and distinct models offering a variety of choices in Ethernet extender and booster performance. The 1314 Ethernet extender can also achieve speeds up to 5.7 Mbps. 

The VoIP gateways and VoIP routers also come in a variety of configurations to fit any need. The SN4980 VoIP gateway, for example, offers PRI telephony interfaces, one to four ports, up to 120 VoIP call capacity, two Ethernet ports, optional G.SHDSL serial X.21 and V.35 WAN access and transcoding with interconnect multiple VoIP networks.

The number of awards Patton racks up every year is also impressive, giving credibility to the survey by proving that happy employees create a better business atmosphere. Just recently, the company’s VoIP gateways and VoIP routers snagged the 2012 Internet Telephony (News - Alert) Excellence Award – its third Excellence Award and eleventh major industry award for its SmartNode product line.

The SmartNode 5400 took the prize in 2011 and 2010, and every year since 2005, Patton has created a product that has garnered an Internet Telephony Excellence Award. From its innovative Ethernet extenders, VoIP gateways and VoIP routers, Patton’s small team creates winners. These winners extend their satisfaction to the customer base, ensuring a satisfying experience for all.

Interested in learning more about Patton’s award-winning offerings? To learn more, visit www.patton.com.

Edited by Allison Boccamazzo