The world of fax is not the simplest one to understand. Recent developments in VoIP and SIP have made the direction of fax technology shift, but luckily certain manufacturers and developers are on top of these changes and here to help. Commetrex (News - Alert) has launched what it dubs the “Developer’s Wiki” to address customer questions regarding its fax solutions that make fax-over-IP (FoIP) work.
Based on Tiki Wiki by CMS Groupware, the Developer’s Wiki gives customers a go-to site for documentation about BladeWare, Commetrex’s flagship product. Customers can go to the site for BladeWare support requests.
“Developing this site allows us to have a process in place, and eliminates the possibility of a customer's email ending up in a junk mail folder or a voicemail being left with someone who's on vacation, and other instances that slowed down the resolution of the problem,” said Mike Coffee, CEO of Commetrex.
The information available on the site will address questions and concerns with BladeWare products from the company, and Coffee anticipates adding products later on down the line. Forums exist for support and development topics, and customers are able to start discussion forums of their own.
By setting up the Developer’s Wiki, Commetrex’s customers can be rest-assured that their questions and concerns are being addressed through a ticketing system. “As the ticket is updated through the resolution process, the system automatically sends update emails to the customer, thereby keeping them informed on the progress and giving them peace of mind that their issue is being addressed. Our hope is that our customers will feel more confident in our support process and receive more timely response and trouble resolution,” said Coffee.
To find out more about Commetrex visit the company at ITEXPO West 2012 to be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Commetrex in booth # 722. For more information on ITEXPO West 2012, click here.
Edited by Brooke Neuman