Fax Featured Article

Today, customer support is high on the list as fax technology continues to become increasingly complex. In fact, currently there are many service providers who lack the internal resources needed to support and troubleshoot these next-generation offerings as well as diagnose VoIP/FoIP issues.

Recently, the Axacore FaxAgent Customer Support Team released some first person observations for SPs to consider if they are experiencing support-related issues. This information will also prove useful for those who are finding it difficult to determine whether or to not purchase a fax server.

There are many common reasons SPs switch fax server vendors including the fact that many companies seek new vendors partly due to sky rocketing support fees in exchange for support services that are less than adequate.

Axacore clients are of the opinion that FaxAgent fees are affordable based on superior support and training.

In the process of choosing a new vendor, SPs first need to select a company that is familiar with the top SIP trunk providers and has a very good understanding of SIP T38 and related technologies.

Axacore often secures new clients based on its ability to provide solutions to a real business challenge or opportunity for an initial company. Currently, there are several Axacore clients who are very pleased that FaxAgent support teams are not based overseas. The FaxAgent team even offers off-hours support in the event a server goes down in the middle of the night or weekend. Support managers have often responded to e-mails and phone calls beginning at 5 a.m.

As soon as a call is received, the FaxAgent team does everything they can to get the server working. The team has spent hours on corrupt database problems to help a customer retrieve all lost files.

To find out more about Commetrex (News - Alert) visit the company at ITEXPO West 2012 to be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Commetrex in booth # 722. For more information on ITEXPO West 2012, click here.