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When Does a Fax Server, FoIP Solution or Fax Service Need to Be Upgraded or Replaced?


TMCnews Featured Article

November 12, 2010

When Does a Fax Server, FoIP Solution or Fax Service Need to Be Upgraded or Replaced?

By Erin Harrison, Executive Editor, Cloud Computing

It is easy to get complacent when a product is in place and working. But when the cost of maintaining a truck becomes more expensive than the cost or replacement and the subsequent savings in fuel costs, it is time to make a change.

Aside from outdated technology being expensive to maintain and operate, it may not support new technologies that are more efficient and cost effective. This can lead to inefficiencies and overall employee discord, according to FaxCore Vice President Max Schroeder (News - Alert)

“Some fax products are still anchored in the 20th century with 1990’s architectures. If you migrate to a 21st century fax solution common tasks like invoicing and order processing can be integrated into a modern workflow process to improve reliability, and accountability,” Schroeder said. “True 21st century fax means utilizing all of the latest VoIP, UC, FoIP solutions as well as the latest versions of Microsoft (News - Alert) applications to maximize enterprise efficiencies.”

A word of caution, however: even products that have been developed in the 21st Century and have a 21st Century architecture still have to be maintained and updated. For example, you may be running a fax server version running on older and slower fax boards and have not yet migrated to fax-over-IP SR140 drivers from DialogicBrooktrout. Even if you have implemented the SR140 solution you may need to upgrade to the latest version.

Schroeder says companies need to keep pace with technology. “Since Dialogic (News - Alert) got into the FoIP market early on, the original version of SR140 supported the fax V.17 standard,” he pointed out. “The newer V.34 standard offers many improvements over V.17 including an improved handshake and connection process plus a faster transmission time per page – equating to reduced fax-related phone bills.” 

Fortunately, the 2010 DialogicBrooktroutFax Upgrade Program is offering incentives for customers and users of competitive products to upgrade to the latest Dialogic BrooktroutFax Products. FaxCore (News - Alert) has also launched its Choice-Advantage Programto provide its customers and partners with generous incentives to upgrade to the latest FoIP, Disaster Recovery (DR) and Hybrid fax solutions. By leveraging both promotions, customers can achieve significant savings. Act today to evaluate what these program can do for your organization.

Erin Harrison is Executive Editor, Strategic Initiatives, for TMC, where she oversees the company's strategic editorial initiatives, including the launch of several new print and online initiatives. She plays an active role in the print publications and TMCnet, covering IP communications, information technology and other related topics. To read more of Erin's articles, please visit her columnist page.

Edited by Erin Harrison

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