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Nassau Inn Automates Fax Communications using FaxCore and etherFAX

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August 27, 2010

Nassau Inn Automates Fax Communications using FaxCore and etherFAX

By Rajani Baburajan, TMCnet Contributor


etherFAX, which enables companies to extend their existing fax server solutions to the cloud, announced that it has enabled Nassau Inn, a historic hotel located in Princeton, NJ, dating back to 1756, to automate fax communications.


Nassau Inn has replaced its traditional fax machines with an integrated fax server solution utilizing FaxCore (News - Alert) with etherFAX.

FaxCore is a provider of fax server solutions for enterprise organizations, telecoms, SaaS (News - Alert) and specialized ASP providers. Recently Technology Marketing Corp or “TMC” named the FaxCore 2007 suite of products as a recipient of the 2010 NGN Leadership Award presented by their publication, NGN Magazine.

Prior to the implementation of FaxCore and etherFAX, Nassau Inn manually processed all contracts via fax machines. The company used to then scan these documents and import them into Nassau Inn’s hotel management system.

Nassau Inn processes approximately 3,000 faxes per month.  As the volume of the faxes increased, the existing fax machine environment became costly to operate, when factoring in telecommunications costs, toner, paper and the time associated with administering faxes. The hotel needed a system to streamline communications and integrate with other back-office and front-office systems.   

“The process to centrally manage fax communications within out hotel management system was cumbersome, requiring too many steps,” Lori Rabon, general manager of the Nassau Inn, said. 

“With FaxCore and etherFAX, all faxes are electronically stored and easy to import, saving time and paper. Additionally, we have extended the system to enable guests to fax documents from email, offering a value-added service at no charge,” Rabon added. 

With the new fax solution, Nassau Inn is able to send and receive fax communications, which are transported over the Internet. This facility ultimately reduces costs and improves workflow processes.  

Integrating etherFAX, Nassau Inn eliminated the need for costly telephone lines, the company said. The new system has enabled them to provide all sales and executive staff with personalized fax numbers.

As etherFAX leverages the Internet to send and receive faxes, the cost of fax is significantly reduced. Moreover, as Nassau Inn integrated the new facility in their existing Internet infrastructure, they could avoid purchasing and managing more circuits. The solution also eliminated the need for costly fax boards and allowed them to utilize our VMware infrastructure.

“With etherFAX, Nassau Inn no long has to maintain a telecommunications infrastructure in-house,” said Paul Banco, vice president of strategic alliances at etherFAX. “Hotel management, staff and guests are now able to send and receive all types of documents, including contracts and other important billing transactions.”


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Erin Harrison







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