LogMeIn Introduces Operator-Grade Remote Support to Any IT Helpdesk
February 25, 2013
By Raju Shanbhag, TMCnet Contributor
LogMeIn has updated LogMeIn Rescue, which allows companies to provide advanced remote support for Samsung (News - Alert), HTC, Motorola and Sony Android devices.
Companies are resorting to remote support these days, as it reduces the need to travel and provides more options for both companies and employees. It allows users to do more work and hence brings in more business.
LogMeIn Rescue is available on demand and users are not required to deploy any software to use it. This is well suited for bring-your-own-device (BYOD) work environments, allowing anybody to add remote support to helpdesk services. More than 50 of the world's largest telecom firms already make use of this device, the company stated.
This new release helps IT professionals or service providers to ask a user to download a free Rescue app. This app is available in the Google (News - Alert) Play market.
LogMeIn Rescue provides remote support technicians with the ability to service a large number of smartphones. It improves customer satisfaction, reduces support costs, and solves issues on the first call.
“Mobile operators and OEMs have been at the forefront of delivering mobile device support, and we believe their experience will prove critical to how businesses look to support employee-owned devices entering the workplace," said Kevin Bardos, VP of Customer Care Products, LogMeIn (News - Alert). "With the new release of Rescue, we're taking the capabilities built for – and refined in – these operator and mobile OEM environments, and delivering them in a way that simplifies the support experience for device owners and the IT teams tasked with keeping them productive.”
Recently, the company announced that Scripps Networks Interactive chose company’s join.me product. join.me provides team collaboration and various other features.
Edited by Braden Becker