gUnify helps Integrate Google Apps and Carrier Grade Phone Systems
October 16, 2013
By Mini Swamy, TMCnet Contributor
The cloud is evolving and businesses of all sizes are evaluating their unified communications options so that they can re-equip themselves with the necessary tools required in today’s changing communications landscape.
Today, businesses require unified communications and collaboration UCC solutions, such as carrier-grade phone systems, integrated with their Google Apps, but telecom providers have not been able to cater to their needs. SimpleSignal (News - Alert) decided to address this gap by integrating with gUnify, a cloud based UC solution for Broadsoft and Google Apps.
With the number of businesses, government agencies and other organizations switching over to Google Apps and leading CRM platforms, gUnify may well be the answer to their prayers.
"SimpleSignal is powering productivity one Google (News - Alert) Apps user at a time," said Ujjval Karihaloo, chief technology officer at Simple Signal. "By working directly with gUnify, we created industry-first features that further free businesses from the limitations inherent in legacy PBXes and other systems that weren't designed with today's workflows in mind."
As gUnify is compatible with SimpleSignal's hosted telephony solutions, Google app users can seamlessly use SimpleSignal´s hosted PBX (News - Alert) and CRM solutions from within the Chrome browser Gmail.
This means that users don’t need to launch a separate application to Web-dial any phone number, can track activity history and create notes and also be notified about incoming calls. Conference bridges can also be easily established and participants invited all from Gmail.
With Google Apps in full sync with SimpleSignal's IM platform, SimpleSignal will turn out to be a far better and more viable communications alternative capable of delivering greater functionality.
The new integrated solution is to be demonstrated at Broadsoft Connections in San Diego on Thursday, October 17 at 3 p.m.
SimpleSignal is a service provider of a disruptive technology that claims to have radically changed the way the world communicates. It has been selected as winner of the 2013 North American Frost & Sullivan (News - Alert) Award for Entrepreneurial Company of the Year, and has been one of Inc. magazine's 5,000 fastest-growing companies every year since 2011.
Edited by Ryan Sartor