The New Esna iLink for WebEx Integrates Cisco, Salesforce and Jive
January 31, 2014
By Frank Griffin, TMCnet Contributing Writer
The beauty of information and communications technology (ICT) is it provides applications for total collaboration. No matter where a person is, if the right infrastructure is in place they will be able to express their ideas to their colleagues instantly. As smart mobile devices and 4G networks continue to grow around the world, more than any other time in history it will be possible to bring talents together no matter where they live. A solution that makes this process more efficient is the Esnal iLink for WebEx, a browser extension that simplifies the scheduling and initiating of a WebEx meeting instantly with just a few clicks.
The new iLink WebEx improves the platform by forming better integration with Cisco's WebEx meeting and collaboration software with Salesforce, Jive Software (News - Alert) and Google Apps. The integration of these solutions allows iLink WebEx users to use the applications they are comfortable with to communicate and collaborate with their colleagues and customers without having to switch applications.
Salesforce, a global provider of cloud-based CRM solutions, will be able to give its customers a platform that will allow them to schedule and manage WebEx meeting with more simplicity while at the same time capturing customer interactions automatically in real-time. WebEx meetings can be initiated instantly and activities can be logged in automatically within Salesforce and link them to a Case, Opportunity or Contact.
"Salesforce is the leading CRM application in the market today. We think it’s a natural extension to integrate it with WebEx, the leading web conferencing solution. Our iLink for WebEx solution is designed to help busy professionals get things done easily and quickly right from the cloud applications they use daily like Salesforce," said Lee Ho, Vice President of Marketing for Esna.
Jive Software, a business collaboration platform, will be able to extend and improve social interaction by moving to live web meetings from posts or social conversations. Within the Jive interface, users can schedule and launch WebEx meetings, and any discussion can be continued to live WebEx instantly.
The iLink for WebEx solution is available at the Chrome Web Store on an annual subscription rate of only $5 per user, with new users getting a free 30 day trial.
Edited by Cassandra Tucker