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Ooma Retakes Top Honors In Consumer Reports Survey


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June 01, 2012

Ooma Retakes Top Honors In Consumer Reports Survey

By Steve Anderson, Contributing TMCnet Writer

Consumer Reports released the results of a recent study they did on consumer phone service, and for the second year in a row, Ooma made the highest score on the survey, providing an excellent look at what the future of home phone service may look like.

With many users beginning to consider VoIP as a replacement for their traditional landline phone service, there are accordingly large numbers of firms entering the marketplace. One such company that regularly advertises nationally is MagicJack; considering their rank on the Consumer Reports survey, which gave them poor marks for reliability and call quality, as well as customer service, the extent of their advertising may not be commensurate with the service provided.

Ooma, meanwhile, who took top marks in last year's survey as well as this year's, offers its system for between $129 and $199, depending on the kind of service selected. Then there's a $3 monthly pass-through charge to satisfy the FCC (News - Alert), and that's it for the bill to Ooma. Installation is reportedly as easy as plugging the Ooma device into the high-speed internet connection, then plugging a phone into Ooma, and the system is ready for calling out, though a note of caution needs to be considered in light of bandwidth caps, if any, and the speed of the connection.

Since Ooma has also recently released the Telo Air, a wireless version of its systems, it may well be even easier than previously thought to hook up an Ooma system and save some serious money on phone bills. Many have been pleased, previously, with Ooma's ease of use, call quality, and potential cost savings, so considering an Ooma system to replace or even just augment a land-line phone is a task worth undertaking.

While Ooma's advertising isn't as extensive as MagicJack's, there is plenty of evidence to suggest that Ooma represents a significant improvement over its competitor. With Consumer Reports providing assent through its recent survey, and its returning Ooma to the top slot for the second year in a row, the thought that Ooma is worth trying for those interested in saving money on phone bills should also be foremost in potential users' minds.

Edited by Stefania Viscusi

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