The way you bill your customers says a lot about your brand and your approach to service. Without proper billing procedures in place, you could be hurting your business. At the same time, you could also be missing out on key business intelligence opportunities and ways to drive additional revenue. With hosted billing from Cycle30, you could leverage a whole new approach to billing opportunities.

This Cycle30 page highlights the company’s customer management capabilities features that include the hosted billing services through integrated systems. All the services your customers expect can be customized for workflow needs in Cycle30’s hosted billing offerings. These services include contact management, ordering (lightweight and bulk), credit checking, sales tracking, Web services integration framework, order entry, and account management.

An important aspect of Cycle30’s product is that it uses pre-integrated components that flow seamlessly with external interfaces, offering an efficient hosted billing experience. Because Cycle30’s hosted billing platform is integrated with Vertex (News - Alert) Communications Tax Q service, universal taxation rules are supported.

Customers benefit from this hosted billing solution through its ability to support multiple payment methods, from credit cards to checks and interfaces. This product also includes a platform for support of a bill cycle from end-to-end. Each account’s usage can be guided to the best rating structure with results sent to the hosted billing service’ invoicing platform.

The customer management tools for credit checking give this hosted billing service automatic integration to credit bureaus that most companies use, which can help reduce the number of man hours your employees spend processing credit checks. The benefit in the lightweight-ordering feature with Cycle30 is that its billing platform supports multi-threaded API calls, which enables bulk order loading and data conversion that is extremely reliable.

When bulk ordering is a priority, Cycle30 creates efficiencies by doing away with multiple entries and single changes in the bulk ordering components. The turnkey order entry screens are included, as is support for hundreds of products associated with broadband, pay-per-view, triple-play, and others.

The Web services integration framework is service oriented, which gives a boost to lightweight ordering and proprietary application programming interfaces, which makes it much easier to integrate customer systems from the outside. The integration found in this hosted billing solution extends to third-party and customer systems through its use of full documentation.

Cycle30’s hosted billing engine is designed to be flexible and supports almost every product a communications operator would need. It also includes automation tools for rapid catalog changes.

Cycle30’s hosted billing service offers a single-user interface for the lifecycle of your customer. Its configurable rules give you the ability to manage commissions of your sales staff through a tracking platform that is highly configurable and use product-specific and service-specific commission rules. For additional assistance, the hosted billing solution also gives you reports outlining the specifics on these commissions that spell out the calculations.

As a result, you not only more effectively serve the customer base, you help to promote prompt payment of all invoices.