Aria (News - Alert) Systems, a provider of cloud billing and subscription management solutions, announced it has upgraded its cloud platform to eliminate software maintenance downtime for hosted billing.
Scheduled downtime for code rollouts results in revenue losses for enterprises that rely on mission critical cloud services. Aria’s new solution eliminates these scheduled downtimes and speed up deployment of new features and customizations.
By launching this breakthrough technology, Aria has become the first in the software-as-a-service (SaaS (News - Alert)) billing industry to offer this solution, according to company officials.
The new product delivers features, enhancements, customizations and bug fixes without impacting service availability. The service will be available to existing and new Aria customers immediately.
"Scheduled software downtime has unfortunately become an acceptable cost of running a business that relies on computers, but it is particularly disruptive and costly to global enterprises that sell products and services online 24/7," said Mike Morini, president and CEO, Aria Systems, in a statement.
"When routine code rollouts affect the availability of billing systems -- whether they are built in-house or delivered by SaaS providers -- it brings e-commerce to a halt,” Morini added. “We felt this was an unacceptable cost of doing business.”
The new product enables Aria's customers to enjoy a strong competitive advantage because they can more quickly access new capabilities without disruption to their businesses, according to Morini. The service enables them to avoid messages like, "This service is temporarily unavailable due to product release."
The business effects of downtime can be significant for some business processes, such as those affecting revenue, regulatory compliance, customer loyalty, health and safety, according to Gartner (News - Alert). Where the business impact is significant, enterprises should invest in continuous availability architectures.
According to Innovation Observatory report from Connected Planet (News - Alert) Online, telecom billing market is thriving, especially for those who flock to the opportunity to leverage hosted options. Vendors that offer Billing as a Service (BaaS), or hosted billing solutions, account for 11 percent of the overall telecom billing market. Growth is expected to hit $1.4 billion by 2015.Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Tammy Wolf