The hosted call recording space is rapidly gaining exposure and attention in the world of telecommunications and the contact center, so much so that manufacturers who once targeted hardware-based small- and medium-sized businesses are now moving into the cloud-based enterprise space.
SIP Print (News - Alert) has taken notice of the important shifts in the hosted call recording market during recent months, and has developed new software to meet these needs.
The hosted call recording developer has recently developed an ACD recording system to take live data and report it in real time. Oh, and it’s web-based, so all users can have real-time access. As the first to manufacture such a system for the SMB, SIP Print has brought this call recording solution to what it considers “the backbone of America.”
Jonathan Fuld, CTO, SIP Print, stated in an interview, “We wanted to offer [the SMB] the ability to have access to an ACD recording system because what you’re finding is that many of these companies have their own little call centers. They have their ACDs, but they have no way to see where that information is coming from, how long are people on hold, or how many agents they have tied up.”
Not to limit itself, SIP Print is also venturing into the enterprise space and taking its innovative hosted call recording solutions to those horizons. Just as the SMB wants to get its hands on top-of-the-line call recording software, the enterprises are now looking for it for cheap.
As a result of the company’s diligent work and insight into the present and future needs of the call recording space, SIP Print has been well-awarded by being asked to compete with some of the largest, most well-established firms in the contact center arena.
“We keep enhancing the heck out of what we have, and we wanted to keep it simple and easy to use,” said Don Palmer, CEO of SIP Print. And now a C-level company will be implementing SIP Print’s solutions as SIP Print gains traction in the hosted call recording spectrum.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny