Telcentris Inc., a leader in cloud communications and the creator of VoxOx (News - Alert) and VoxOx In Business, has launched its Cloud Routing solution, which can be used to extend existing call center capacity or to manage inbound call traffic.
"With cloud routing, a phone is all that's necessary to create a virtual 'call queue in the cloud,'" said Cliff Rees (News - Alert), president of Telcentris, in a statement.
"That, in combination with our short call service, which launched earlier this month, provides us with a unique value proposition for call centers," said Rees.
Officials with Telcentris (News - Alert) said that the Cloud Routing service is destination-agnostic and offers call centers the ability to quickly scale up and down as call volumes fluctuate.
Company officials pointed out that this solution also empowers call center staff with the ability to monitor remote contact center agents, generate reports, and view real-time telemetry, similar to sending calls to an inbound contact center queue.
Moreover, Cloud Routing enables agile response to sudden call traffic fluctuations, such as natural disasters or network / facility failures.
Recently, Telcentris announced the commercial availability of its Hosted Conference Bridge service.
Offered through the company’s VoxOx In Business division, this reservationless conference bridge is HD-quality and is capable of hosting as many as 1,000 callers on a single bridge.
Earlier this month, Telcentris had announced the commercial availability of its short duration call service, geared towards outbound call centers, resellers, and agents that cater to call center traffic.
Being offered through the company’s wholesale division, the short call service is a highly competitive offering in a starving market that lacks solutions for businesses conducting high volume short duration calls. Infrastructure improvements and new carrier contracts have enabled the company to officially launch the service.
Edited by Juliana Kenny