Establishing and managing a call center requires considerable capital from the owners. It also costs companies thousands of dollars per month apart from the monthly connectivity costs between the customer and third party. This becomes particularly taxing for small to mid-sized companies who cannot afford to invest a large amount into the business at the early stages.
To help small and midsized companies with this problem, Primus Business Services has introduced a new Hosted PBX (News - Alert) suite of call center services. According to the company, this new service reduces capital costs, cuts operating expenses and considerably reduces the technical complexity of implementing and supporting a full-service contact center.
Combined with Primus Hosted PBX, Hosted Call Center gets rid of capital investment as Primus offers all of the hardware and software needed to operate and maintain the service. This includes phones, switches, routers and system upgrades. Small to mid-sized businesses can have complete control over their customer experience and how they drive productivity within the organization with this new solution, the company stated in a press release.
“The needs of the Canadian business community are constantly changing, and Primus is evolving to better meet these needs, add value to our customers' organizations and help them optimize their effectiveness," said Andrew Day, Chief Executive Officer of Primus Canada. "The introduction of our Hosted Call Center offering is an exciting part of our ongoing journey from a supplier of voice and data solutions to a business partner of small and medium businesses.”
Recently, the company expanded its BEX (Business Ethernet Xtended) Internet service to new areas of Canada, namely Vancouver, British Columbia, and Edmonton, Alberta, along with both Brampton and London, Ontario. According to the company, it also wants to expand BEX service into four more areas in Ontario over the coming days. This was prompted by "considerable customer demand," according to Primus Canada.
Edited by Brooke Neuman