As a provider of industry-leading hosted predictive dialer software including integrated contact center applications and the Private VoIP Cloud solution, LiveVox (News - Alert) recently revealed its ability to deliver cloud-based switching for multi-site contact centers.
LiveVox’s Private VoIP Cloud solution enables contact centers to complete multi-site call routing with real-time agent presence. The solution provides routing without the need for site-based switching or the implementation of costly networking hardware.
Based in the cloud, the Private VoIP Cloud software eliminates contact centers’ need to depend on IP/PBXs for call routing, and it also enables the seamless execution of routing with instant visibility into multi-location agent presences.
Michael Reed, vice president of engineering for LiveVox, stated in a release, “Vendors built on legacy technology are working hard to position themselves as ‘cloud.’ Most are ASP-like iterations of core offerings. Others offer old technology with a different pricing structure. None offer the key cloud platform benefits call centers need. With true cloud providers, call centers have the opportunity to remove historic constraints from their operations.”
Providing an easier way to manage site-to-site voice and data transfers as well as screen pops, LiveVox’s cloud-based solution does not rely on site-premised PBXs or network routing “master node” software, according to the company.
Louis Summe (News - Alert), chief executive officer of LiveVox, stated, “The Private VoIP Cloud is the culmination of a 10-year effort to develop and refine our platform. Technology trends, industry analysts and CIO surveys all point to an increasing need to leverage cloud infrastructure within the call center. The discussion is no longer a matter of ‘if’ but ‘how.’ Contact centers who wait to develop a cloud strategy need to know their competitors are not waiting.”
LiveVox will be fully integrating its new software into call center applications such as ACD, hosted predictive dialer, IVR, PBX (News - Alert), and call recording.
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Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell