LiveVox, a provider of the Private VoIP Cloud and contact center applications, announced its participation at ITEXPO West in Austin.
Louis Summe (News - Alert), chief executive of LiveVox, will join a panel on “The Cloud Evolution in Contact Centers” on Thursday, Sept 15 Noon.
The panel will discuss how to implement contact centers in a secure and manageable way, while addressing historic contact center problems like integration, deployment and seasonal variability.
LiveVox provides Private VoIP Cloud with integrated contact center applications. The company delivers cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording utilizing a burstable, redundant IP/MPLS mesh.
LiveVox’s (News - Alert) Private VoIP Cloud solution enables contact centers to complete multi-site call routing with real-time agent presence. The solution provides routing without the need for site-based switching or the implementation of costly networking hardware.
The PCI (News - Alert)-certified platform offers real-time scale and a simpler network topology and faster voice/data transfers, company officials said.
As co-founder and CEO, Summe has been instrumental in the development of a highly scalable cloud contact center infrastructure over the past decade. Louis Summe has spent over 15 years creating and building technology based communication services.
ITEXPO is organized by the Technology Marketing Corporation (TMC), a global integrated media company and publisher of Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert) and NGN magazines
Earlier this year, LiveVox announced it has won the 2010 Product of the Year Award from TMC’s (News - Alert) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
To find out more about LiveVox, visit the company at ITEXPO West 2011. To be held Sept. 13-15 in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit LiveVox in booth 303. Don’t wait. Register now.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Juliana Kenny