Echopass Corporation recently won the 2011 North American Frost & Sullivan (News - Alert) Award for Market Share Leadership.
Frost & Sullivan, each year, offers this award to the company that demonstrates excellence in capturing the highest market share within its industry. The award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.
Based on its recent analysis of the hosted automatic call distributor and hosted agent performance optimization markets, Frost & Sullivan selected Echopass for this recognition.
Now, Echopass is the recipient of the 2011 Frost & Sullivan Market Share Leadership Award for hosted ACD and hosted APO markets
"As the market leader in both ACD and APO markets, Echopass demonstrates the robustness of its hosted contact center solutions for large enterprises," said Frost & Sullivan Research Director Ashwin Iyer, in a press release. "The company's decade plus track record of success in some of North America's largest and most sophisticated contact centers stands out in the market. Its key enterprise clients include American Express (News - Alert), GlaxoSmithKline, Aon, Overstock.com and The Hartford Insurance Group."
Cloud-based contact center services are offered by Echopass from its three North America-based data centers that are fully integrated and backed by service level agreements.
These data centers have multiple carrier access, industry-leading security, redundancy and reliability as key deliverables to the company's clients.
Echopass has combined its own applications with those of its partners and integrated them in a way that makes it easy for clients to deploy, run and maintain complex hybrid environments. It integrates these and other leading technologies and applications into its services, and then delivers the end-to-end complete solution through the cloud model.
"Echopass has earned its reputation on its ability to deliver a very high level of secure service on a continuing basis, in order to win over the important buyers in and outside the contact center -- business leaders and IT professionals who need assurance that critical contact center applications can reliably be delivered from the cloud," said Iyer.
"In order to do that, Echopass' SLAs guarantee the entire end-to-end platform availability, 24x7 customer support, performance, and reliability, including partner components and carrier services provided by Echopass with 99.95 percent SLA commitments."
In related news, Frost and Sullivan has awarded Adam Software with the Entrepreneurial Company of the year award.
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Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves