Isn’t capacity planning for cash and equipment a good idea? You’d think so, but you’d be outing yourself as a dinosaur, evidently.
According to LiveVox’s (News - Alert) recent blog post, it’s time to keep an eye on “the ability of contact centers to get financing for capital investments like new technology” over the coming months, since as they see it, “corporate lending for capital improvements is still difficult to secure, especially in the small-to-medium business (SMB) space.”
Nobody knows when such funding is coming back, LiveVox says, warning that while “otherwise stable companies might be caught in macroeconomic forces when it comes to raising capital,” one option is to turn to LiveVox’s area of specialty, cloud contact center platforms.
One distinct advantage of cloud contact center platforms has always been not needing to plunk down a lot of upfront capital for startup, and yes, in these economic times that’s attractive to a lot of firms. Heck, in any economic times that’s attractive to a lot of firms. The elasticity of such an arrangement is also attractive to SMBs, which like the idea that they can ramp up for special times of the year and snap back to normal without losing a large capital investment.
LiveVox officials bill it as “freedom” for contact centers, avoiding the tentacles of a “3-5 year monopoly with a site-premised vendor -- and a 6-9 month implementation to boot.”
And here’s another advantage -- as LiveVox officials say, you’re not “at the mercy of a bad housing market or the Italian Bond Market when it comes to CapEx for technology.”
Sure -- who wants to be at Italy’s mercy for anything other than “Bring me your finest dinner?”
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Juliana Kenny